ThisÂ week (Mon-Fri) was our biggest week ever. Â It’s great. Â With one exception.
Where I was able to take some time away from productive tasks to assist people with problems creating a Disqus account, or signing in, or trying to figure out what is blocking them, the volume of this has now got to the point it is taking a fair chunk out of my day.
Now, I’m fairly sure that if you can’t sign into the Herald, or Stuff, or TVNZ, nobody is going to spend time emailing you back and forth trying to figure out why. Â But with Whaleoil, it appearsÂ we have a number of people that seem to expect us to do so. Â In fact, recently, when I told someone after multiple emails over two days that I was at a loss what to do, and it wasn’t really my job to help him, he was quite offended by my lack of ‘customer service’.
I can foresee that we’re going to have to pull the shutters down on everyone soon. Â Basically, if you have a problem, tough luck – nothing to do with us – we have a blog to run.
Contrary to popular opinion, we’re not actually as nasty as we like you all to think, and the fact we have to withdraw some of the assistance that we gladly performed in the past is simply one of the downsides of our popularity.
People are blocked from Disqus for reasons that have nothing to do with being banned, which adds to the confusion.
So here’s my idea: Â A Whaleoil Ground Crew operated “email help desk”. Â This is an unpaid volunteer position. Â Read more »