Eagle-eyed readers will have seen that Whaleoil stepped away from OMSA membership. OMSA is a voluntary organisation that purports to uphold standards of online media, similar to the Press Council for printed media.
We were nervous joining it, and at the time we felt somewhat honoured that OMSA was brave enough to take us on. It’s not that our standards are low, but that the environment that we operate in generates friction all the time.
We didn’t publicly announce our membership for that reason. We quietly paid our fees and put the logo up on our site. Outlined our complaints process and indicated that if you were dissatisfied with the outcome of your complaint, you could ‘elevate’ it to OMSA.
In real life, this never happened.
Of all the OMSA complaints we’ve had, except one, they were motivated either by spite, revenge or politics. And they approached OMSA directly, not bothering to complain to us first.
This came to a perfect example when Penny Bright submitted a complaint saying that she was unable to contact Whaleoil at all. Apparently she’s blocked from commenting (she’s not), none of the email addresses worked, and nobody answered the phone. On top of that, she demanded OMSA tell us off for our story about her water meter irregularities. Read more »