Sky TV

Sky TV customers getting irate

I haven’t had Sky TV now for several months, and don’t miss it at all.

So it is with some bemusement that I read about Sky TV customers getting frustrated with the new update.

Thousands of disgruntled customers have complained about Sky Television’s “dumb” new software upgrade.

Angry and frustrated clients have taken to the network’s Facebook page to condemn the update as slow and causing the picture to lag. They say it has a small, difficult-to-read font.

One man’s post garnered 16,000 “likes” within hours. Most of the more than 2500 comments written below his post agreed with him.

Stewart Bryan wrote: “Your new upgrade to MySky is awful – a real backwards step. Smaller font I can’t read, terrible colours and so so SLOW to react.”

He said it “might be time to look at Netflix or others”.

Other people began re-posting his complaint to Sky, while many more offered their own complaints.   Read more »

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Sky goes to ground

Did you know Sky TV are part taxpayer funded?   In that case, don’t you think it is a requirement for Sky to answer questions on how they spend it, what they made, and how they are going to promote it?

Throng has the story:

WHAT DOES SKY TV HOPE TO ACHIEVE WITH THIS BOYCOTT?

by Regan

Yesterday I contacted the wonderful publicity team at Sky regarding why we’d stopped receiving media releases from them. I was redirected to Sky’s Director of Corporate Communications, Kirsty Way. Late last night I received this reply.

Hi Regan,

We are no longer sending SKY updates to you. Content articles aside we’ve found your coverage of SKY inaccurate.

Thanks,
Kirsty

This isn’t the first time a TV Network in New Zealand has decided to boycott Throng. In 2011, TVNZ had a tanty over our commentary of a press release about Go Girls. Like the reasonable people that we all are, we sat down like grown ups and sorted it out and now our relationship is much better. Only last week I was called into Mediaworks to have a productive discussion around some concerns they had. Once again, things were resolved and the relationship is in good standing order. Read more »

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The beginning of the end for Sky TV

The geniuses at Sky TV decided to blame Cricket South Africa for their failure to deliver for fans. 

That has backfired somewhat as Cricket South Africa cuts their throat by delivering up the cricket for free via live streaming.

Black Caps fans will be able to watch the two remaining one day matches against South Africa online for free after Sky TV failed to reach a broadcast deal.

Sky Television was criticised for failing to screen the first one day game in the series earlier this week, reportedly saying Cricket South Africa set too steep a price for the Black Caps’ games.

But in a statement released this evening, Cricket South Africa (CSA) chief executive Haroon Lorgat said media reports “failed to accurately report the state of affairs”.

CSA has now announced that it will stream the games online live, and it will be free of charge to fans living in New Zealand only.

The live streaming will be hosted on CSA’s website: www.cricket.co.za   Read more »

The biggest loser: Sky TV

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The Black Caps are just as unhappy as their fan base that Sky TV hasn’t secured the rights for their tour of South Africa.

Batting coach Craig McMillan said New Zealand Cricket is extremely disappointed and the players, even more so. Read more »

Might is Right (how the big companies killed Global Mode)

The “Global Mode” case has been settled in favour of the big media companies.

A notice posted this morning to the NZX by Sky TV reads, in full: “The legal proceedings against “Global Mode” service providers have been settled. As a result, from 1 September 2015, the “Global Mode” service will not be available to any person for use in New Zealand.” [See expanded statement by Sky TV to media end of article.]

In return for CallPlus dropping its service, the media companies have dropped their case.

Sky TV, TVNZ, MediaWorks and Lightbox owner Spark brought a High Court Action against the CallPlus (owner of Orcon and Slingshot) over their Global Mode service, available to all customers of its ISP services, which made it easier to access BBC iPlayer, Netflix US and other offshore content services usually geo-blocked to New Zealanders. The action also covered Bypass Network Services Ltd (BNSL), the tiny Auckland company that developed the Global Mode technology used by Orcon and Slingshot (plus a half-dozen smaller ISPs who threw in the towel as soon as the legal action was brought).

The big media companies claimed the service breached the Copyright Act and the Fair Trading Act.

I really felt there was a solid argument to be had about parallel importing, but I can understand why a relative minnow like CallPlus does not have the financial resources to take on companies that spend the same amount on office expenses every week. Read more »

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Please tell me why I should stay with Sky

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So can anyone give me a single reason why I should still have a Sky account?

Don’t say sport, I can stream whatever I want…plus there are multiple sports channels with far more sport than most could consume available on multiple systems including Apple TV, Amazon Fire TV (I have both) plus other systems. ESPN boxing and MMA coverage is superb, plus other sports that are never aired on NZ television, without paying extortionate fees to Sky TV for channels I barely watch.

Don’t say Movies, I can get whatever I want through Netflix, Hulu, HBO and a myriad of other services that in total don’t add up to the cost of even Sky Basic.   Read more »

Copyright versus Parallel Importing

Why would Sky or TVNZ be in control of where you are allowed to go on the Internet?  If you want to pay to access a streaming service in another country to get content that TVNZ (say) have local broadcasting rights to, why should you be stopped?

And if there is a company that helps you do this a little easier, are they assisting your parallel import or assisting you to breaching copyright?

Four New Zealand media companies recently joined forces to flex their collective muscles against Call Plus-owned media companies Orcon, Slingshot and Bypass Network services.

The ”Big Four” claim the companies are breaching copyright and operating outside the law by providing customers access to otherwise blocked international TV and movie services.

The companies have threatened legal action by way of ”cease and desist” letters sent to the alleged copyright infringers, who at this stage appear to be standing firm on the legality of their unblocking services. Read more »

You can watch Sky TV…. slide into obscurity

Is Sky TV unable or unwilling to rise to the challenges before it?

As everyone in the real world is abundantly aware, television and the way we consume it, is changing. There is an enormous shift to online and those that fail to embrace it will be destined to the history books.

This week, Sky announced a 12.7 percent increase in net profit of $92.5 million in the six months to December 31. Revenue from subscribers was up 3% with overall revenue up 1.8%.

But that’s about where the good news ends. The NBR’s Chris Keall has astutely described Sky’s revenue as “golden handcuffs”.

8,707 subscribers ditched the pay tv service resulting in a household penetration dip from 48.7% of the population to 48.3%. Churn rose from 13.2% to 13.7%.

While admitting that the industry is in transition to online, Sky CEO John Fellet seems entirely naive about how to do so. Having helmed the company through many years as a dominant monopolistic force, Fellet seems ill-equiped to steer the company through the obstacle course created by disruptive technologies. Read more »

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What are Sky not telling their shareholders?

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Sky Network Television Limited looks like a pretty solid investment.  They seem to have an unassailable position in the market.  Where else do you go for your live NRL, IPL, various World Cups and All Blacks?

Throng reports

The FIFA World Cup began this morning and like practically every other sporting event, Sky has the monopoly on it. Sport is possibly the most compelling reason why anyone would become a Sky subscriber and while a lot of content can be sourced from elsewhere, it is sport that gifts Sky its dominant position. That is, up until now. Read more »

Sky Basic going up. Again. Angry? Maybe you can help

ARE YOU ANGRY ABOUT SKY INCREASING THEIR SUBSCRIPTION FEES AGAIN?

The basic package price is about to increase again for Sky Subscribers. The New Zealand Herald has asked me to find a Sky subscriber who isn’t happy about this and would like to make a comment for tomorrow’s paper. If you’d like to let your feelings be known, please contact me ASAP.