This story popped up yesterday, where a Masterton Gull/Night and Day francise had been docking workers’ pay every time a customer filled up with petrol and drove off without paying.
Angry customers are calling for a boycott of service stations which dock workers for customer drive-offs.
The calls came after it was revealed today that at least four low-paid workers at Masterton’s Night ‘n Day store, which also operates a Gull service station, were docked hundreds of dollars in wages after customers fled without paying.
Masterton Night n’ Day franchisee Nick Lucas did not respond to questions today on whether he would scrap the controversial policy of charging staff for drive-offs, which he defended yesterday as standard industry practice.
Both Gull’s and Night n’ Day’s head offices were distancing themselves from the controversy.
“It doesn’t read well and our sympathies are with the staff members, it’s not our policy and it’s not Night n’ day policy that’s been implemented here,” said Gull New Zealand general manager Dave Bodger.
Night n’ Day chief executive Tony Allison thought it likely he would be encouraging Lucas to drop the policy.
Meanwhile, workers at other companies said they had been docked pay for drive-offs. A worker at a Hutt Valley Caltex station, who asked not to be named, said he had been docked between $50 and $150 five or six times in two years. “I asked my boss, how are we supposed to stop the drivers? And he said… you’ve got to try to do your best to stop them getting off the forecourt.” He sometimes worried about his safety chasing drive-offs down the road, he said. “But you don’t want to pay for the drive-off so you just try and catch them.”
Neither the Caltex station nor its head office responded to requests for comment.
When there is employee negligence, I can understand it. But there are drive-offs at every petrol station all over the country, and most of those are situation where staff are dealing with customers and they are doing the job they are meant to do. How they are supposed to close the till, run out of the building and stop a car that drives away is beyond me. Read more »