TUNAZ

Why are Telecom and Vodafone ripping off their customers?

SInce November 1 we have had a new city in Auckland. It encompasses seven previous municipal authorities. Yet the teleco’s, namely Telecom and Vodafone are still ripping off their customers with toll rates and charges for calls within the boundaries fo the new city. TUANZ is making a fuss about it and rightly so:

Some calls being made within Auckland’s new council boundaries are being charged at a toll rate.

The Telecommunications Users Association of New Zealand (TUANZ) said it had received complaints from consumers and that the charges from within the super city are unfair.

TUANZ chief executive Paul Brislen toldĀ TV ONE’s Breakfast that toll calls should be scrapped not only in Auckland but across the country.

Telecom’s response is simply weasel words:

Telecom spokesman Mark Watts said the current toll boundaries were designed before the Auckland Council was a “gleam in anyone’s eye”.

So we can amalgamate 7 cities into one, pass legislation and do all that before Telecom will even lift a finger.

Only TelstraClear seems to have local calling areas that broadly represent the boundaries of the new city. They even provide a nice clean map so you can get the picture.

TelstraClear Local Call Area - Auckland

Telecom has no map at all, but instead a stupid calculator that tells me that if I live in bucklands Beach and want to ring a number of a business in my new city that is located in Pykekhe then that will be a toll call, unless I sign up and select just one neighbouring local call area.

Telecom’s local call areas surround the main Auckland one are:

  • Great Barrier Island
  • Helensville
  • Hibiscus Coast
  • Pukekohe

All of which are inside the boundaries of the new city.

Vodafone are no better. The only upside is they have a clumsy Google Map of the regions but state on their site:

Vodafone Local Calling Areas (LCAs) are based on the Telecom New Zealand Local Calling Areas. However, there may be some variation around the geographic boundaries of those areas. Please note that above map of Vodafone LCAs is indicative only.

This simply isn’t good enough from these large, supposedly customer focused companies. Only TelstraClear seems to recognise the realities of the new city. The telcos need to get with the programme, and fast.