An Update on my Lone Star experience

[quote]Andy Allan to whaleoil

Mr Whaleoil,

I'm writing to express my sincere apologies for your experience at my restaurant last week. The service you received and the time that you
waited for your meals to come out is totally unacceptable to me and I can
sympathise with your decision to leave and post the reviews that you have.

Here in my restaurant I take great pride in the service that we give, but on that night we got it completely wrong. I can assure you that we have
never had such a night before and I trust never will again.

As a result of that experience we have completely analyzed the way we conducted business that night and have now put several measures in place to ensure we learn from it and see that it never happens again.

I know that this may be the furthest thing on your mind but I was wondering if you would accept a Lone Star voucher from me as a small
consolation. The voucher can be redeemed at any of the branches and it may assist in your family at least having a positive Lone Star experience.

If this is acceptable to you please give me a mailing address and I will forward it to you.

As said, I am extremely sorry for the experience you had at my restaurant. I accept your comments and I take full responsibility. It would give me
great pleasure to have you and your family back in my restaurant one day
to show you the service we are known for.


Andy Allan[/quote]


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  • Whaleoil

    They can't afford my consultantcy rates, especially in Rotorua.