How Insurance Companies Grind their victims down

Fidelity Life | We Don't Care, So you Don't have toA kind reader forwarded me the story below about ING and how they tried to work over one of their victims clients before a newspaper got involved to highly. I think the story deserves a wider viewing and I use it to highlight how companies like Fidelity Life work over their victims clients till they have nothing left to give…to the bank, their family, to life.

But to my mind an insurance company’s initial reaction to Pouwels’ claim for her husband’s life insurance remains equally shocking.

ING initially offered only half the expected amount because Frank van Kampen had not told them about a minor bowel condition quite unrelated to his death. Only $158,000 was involved; enough to leave Pouwels owning their one-bedroom cottage outright, or probably renting for life.

To its credit, the insurer backed down – Pouwels’ involving a newspaper in the argument may have affected that – but if I were her I’d find such faceless, calculated insensitivity harder to get over than Downer’s dumb recklessness. Downer was in no state when she killed van Kampen to fully intend anything, while the insurance business is based on coolly balancing odds while fully sober. That’s a reminder, surely, that an anonymous scrawl on a bit of paper can do you as much harm as any drunk behind a wheel.

The don’t use anonymous scrawls to run you down, instead they use supposedly reputable professionals like Anthony Asteraidis, Ralf Schnabel and Prof. Des Gorman to run you down. Together those three along with Fidelity Life do more damage to you than your original episode. The effect is similar to being run down by a Mack truck and the results as devastating. And still they won’t communicate.

The system doesn’t help either. the threshold for going to the Insurance Ombudsman is set pathetically low and costs to pursue them legally absurdly high, they gamble they can win by firstly breaking their contracts, then impoverishing their victims client and then hopefully only having to pay out when they expire, fingers crossed for an omission discovered on the policy.

It is ironic that people take out insurance for that “rainy day” episode and then get washed away in the flood when the insurance company arbitrarily, unilaterally takes away the “cover”.


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As much at home writing editorials as being the subject of them, Cam has won awards, including the Canon Media Award for his work on the Len Brown/Bevan Chuang story. When he’s not creating the news, he tends to be in it, with protagonists using the courts, media and social media to deliver financial as well as death threats.

They say that news is something that someone, somewhere, wants kept quiet. Cam Slater doesn’t do quiet and, as a result, he is a polarising, controversial but highly effective journalist who takes no prisoners.

He is fearless in his pursuit of a story.

Love him or loathe him, you can’t ignore him.

To read Cam’s previous articles click on his name in blue.

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