The Jetstar experience – Don't do it

Don't Fly JetstarI had to go to Wellington for the weekend. I was looking at fares and Air New Zealand was definitely cashing in on the long weekend and Jetstar was reasonably cheap. Normally i’d drive, for a couple of reasons, one being I like the solitude and thinking time of driving, and secondly it really isn’t any dearer except in time.

I didn’t want to drive during this weekend though because it was a long weekend and dealing with fools in every town at both ends of the weekend didn’t really appeal. So flying it was. I couldn’t really afford Air New Zealand so decided, rahter poorly it turns out to fly Jetstar.

Surely all the bad reports could all be true? Surely they can’t be all that bad?

Well turns out they are, and worse.

Things started off ok, I got a lift from a mate to the airport. He drives a 545i so at least that was comfortable. We decided to use the “fantastic” new motorway that was supposed to speed up trips to the airport and that is where the weekend of evil began.

All was fine, following the brand new signs showing the way to the airport…..slight problem the exits, both of them to get off the motorway so you can go down Puhinui Road to the airport are closed, and blocked off with big concrete barriers. The alternative is to carry on and drive approximately 5kms around South Auckland to get to the airport, with all the ensuing traffic, lights, and South Auckland drivers. What was a trip that had plenty of time was now cutting it fine to make the cut-off, and now we ran into road works and every fricking red light known to man.

Don't Fly JetstarI turned up 20 minutes before the flight was due to leave. No dice. The plane hadn’t even completed boarding, I know this because I could see the poor passengers still shuffling through security. There was no one at the counter but me and still they wouldn’t give me a boarding pass. Flight closed was the answer. Flight closed was the answer no matter how polite or rude I became. I started polite but got ruder when the fees started coming.

But wait….for just $90 I can go on the wait list for the flight at 1830….in 4 hours time! $90 dollars to maybe get a flight…but what choice do I have…so I pay and wait, and wait and wait…I watch the flight that I could soi easily have been on leave and then wait for 4 hours doing nothing but twiddling my thumbs.

I finally get on the flight and get to Wellington. Surely my flight experience with Jetstar can’t get any worse.

Oh but it can.

I was due to fly home yesterday at 1530. At lunch time I get a txt from jetstar…how nice…the flight is delayed…no reason, just delayed…until 1830! Three hours after it was supposed to leave.

This meant two things. I now had to waste another 3 hours because of Jetstar and I had to spend those additional hours in The Penguins office!! With the Penguin!!

So…I get to the airport thinking this can’t get any worse, except of course this is Jetstar, so yes it can. Their check in kiosks aren’t working, and so I go to the counter.

I ask the chappie there if he can refund me $90. He asks me why?

So I explain, well, when I was slightly late for my flight in Auckland to get to this stinking hole of a city you c*nts charged me $90 to catch a later flight. Today I was ready to fly at the allotted time but it was Jetstar that was late and given they charged me for being late I thought it only fair that I now charge them for being late and since $90 was my charge I thought I’d reciprocate even though my charge out rate is substantially higher than that. He was not amused and neither was his supervisor. They begrudgingly issued me with a boarding pass and told me to basically piss off.


I thought about this post all day, and I know, I should never had taken Jetstar but I’ve always been one to try something before knocking it. So I tried Jetstar, and yep the reports are true, they suck. They suck really badly. I’m of a mind to send them an invoice for 7 hours of wasted time.

I will never take Jetstar, EVER. AGAIN. EVER.

The only company with worse customer service and non-delivery of service would be Fidelity Life.

Jetstar Invoice for wasting my time

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As much at home writing editorials as being the subject of them, Cam has won awards, including the Canon Media Award for his work on the Len Brown/Bevan Chuang story. When he’s not creating the news, he tends to be in it, with protagonists using the courts, media and social media to deliver financial as well as death threats.

They say that news is something that someone, somewhere, wants kept quiet. Cam Slater doesn’t do quiet and, as a result, he is a polarising, controversial but highly effective journalist who takes no prisoners.

He is fearless in his pursuit of a story.

Love him or loathe him, you can’t ignore him.

To read Cam’s previous articles click on his name in blue.