Kiwibank's dodgy lending practices

Labour has been,quite rightly, targeting dodgy loan sharks but I think they may have missed a bigger target. Carol Beaumont Charles Chauvel and latterly Stuart Nash have targeted loan sharks. Charles Chauvel had this to say about interest rates:

He cited a Samoan family in Favona with children aged 6, 5 and 6 months who had nothing left for food out of a benefit income of $551 a week after paying $180 in rent, $75 on power, petrol and insurance and $307 repaying loans at interest rates of between 19 per cent and 52 per cent.

As I said before Labour are right in going after loan sharks but they should also look at Kiwibank which has lending practices and processes that bear all the hallmarks of dodgy loan sharks.

It was announced in 2009 that Kiwibank and GE Money were  going to collude in the loan market:

GE Money New Zealand has teamed up with Kiwibank in a new initiative to provide personal loans to New Zealand consumers.

The new strategic relationship was announced today but officially started on Tuesday.

It will see the country’s largest non-bank finance company provide Kiwibank branded loans through its Auckland sales centre, although New Zealanders will be able to take advantage of the new deal through Kiwibank’s nationwide network of branches, over the phone or online.

GE Money already provides personal loans, retail finance and insurance, but New Zealand managing director Greg White said the two organisations still brought unique core strengths to the deal.

Kwibank hides the details of this at the bottom of their personal loans page.

Kiwibank GE Money loan statement

Via the tipline I have received details of Kiwibank’s lending policies and interest rates that suggest that perhaps they should be looked at very carefully for dodgy loan shark type behaviour.

My correspondent is a parent who’s son applied to Kiwibank for a personal loan to buy a car. He is an existing customer of the bank and has been for a long time (they joined the children up when Kiwibank first opened).

They were astonished that the loan is actually through GE Money (via Kiwibank), and the annual interest rate for the loan is 34.95%.

Kiwibank Interest rates
When they looked at the documents and discovered the interest rate they refused to accept the loan.

When Kiwibank was set up by Labour and Jim Anderton it was promoted by Anderton saying

the bank was about “New Zealanders owning New Zealand assets.”

“We should have some control over our own social and economic destiny.

“We should keep in New Zealand some of the profits that are made in New Zealand.”

One thing the loan documents show is that Kiwibank has outsourced its loan book to GE Money.

GE Money is a division of GE Capital, one of the four main businesses of General Electric (GE). GE is a diversified technology, media and financial services company focused on solving some of the world’s toughest problems and dedicated to creating products that make life better. Products and services range from aircraft engines, sustainable power generation, water processing and security technology to medical imaging, business and consumer financing, media content and advanced materials

Clearly Jim Anderton’s dream of keeping profits in New Zealand and having “control over our own social and economic destiny” has waned considerably. It appears to have ben outsourced to GE Money. Not only that, if Charles Chauvel thinks dodgy loan sharks are those that charge interest rates between 19 per cent and 52 per cent then Kiwibank’s interest rate as charged by their outsourcing loan provider of  34.95% is certainly in loan shark territory.

I acknowledge that risky lending attracts higher interest rates, however I fail to see why Kiwibank has to outsource its lending to GE Money. GE  Money have an appalling record of predatory lending behaviour. Just ask anyone who has ever bought anything from Harvey Norman on tick and then suffered the bombardment of mail material from GE Money promising even more money at their extortionate rates of interest.

However the more important issue is not that these predatory companies exist but that the environment exists where people are desperate enough to go to them. There is a credit crisis in New Zealand for the poorest amongst us. They are shut out of mainstream banks, often for small and historic defaults and so they are left with the likes of Instant Finance and other pay day lenders because no one else will touch them. Baycorp and other credit reference agencies lock these people out of the mainstream and force them to go to dodgy loan sharks.

Something needs to be done, but I don’t think attacking the lenders is the whole answer. A comprehensive look at credit contracts, credit references, credit checking and the sub-residential lending market is long overdue.


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As much at home writing editorials as being the subject of them, Cam has won awards, including the Canon Media Award for his work on the Len Brown/Bevan Chuang story. When he’s not creating the news, he tends to be in it, with protagonists using the courts, media and social media to deliver financial as well as death threats.

They say that news is something that someone, somewhere, wants kept quiet. Cam Slater doesn’t do quiet and, as a result, he is a polarising, controversial but highly effective journalist who takes no prisoners.

He is fearless in his pursuit of a story.

Love him or loathe him, you can’t ignore him.

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