A Jetstar customer service gem


via ibtimes.com

Adam Strange – via ibtimes.com

In the news this morning

Jetstar refused to shift a booking for the mother of shark victim Adam Strange to fly to Auckland after his death.

Jeanette Strange, of Paraparaumu, had already booked return flights from Wellington to visit her son next week.

But after police broke the news to her on Wednesday of her son’s death at Muriwai Beach, her sister rang Jetstar to transfer the booking, telling the airline about the horrific reasons for the change.

“They put me on hold for 10 minutes to talk to a supervisor, then said they were very sorry but could not transfer the booking. She would have to pay $321 for a new ticket,” sister Kay Cresswell said yesterday.

“We were trying to calm Jeanette, saying hang on, hang on. They said there was a plane leaving [Wellington] in one-and-a-half hours with three spare seats.

“I was disgusted with their lack of compassion and hung up.”

Why are people still flying that airline?



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As much at home writing editorials as being the subject of them, Cam has won awards, including the Canon Media Award for his work on the Len Brown/Bevan Chuang story.  And when he’s not creating the news, he tends to be in it, with protagonists using the courts, media and social media to deliver financial as well as death threats.

They say that news is something that someone, somewhere, wants kept quiet.   Cam Slater doesn’t do quiet, and as a result he is a polarising, controversial but highly effective journalist that takes no prisoners.

He is fearless in his pursuit of a story.

Love him or loathe him.  But you can’t ignore him.