You have to be mad to deal with customers, don’t you?

via BBC

via BBC

NewtalkZB publishes an AAP piece

A woman on a cruise in the Mediterranean Sea has complained about the noise of the sea, saying she had not been able to sleep well.

She demanded cabins be better sound-proofed against the sounds of the sea, while another who had booked an inside cabin, complained about not having a view of the sea and asked for a window to be installed.

The complaints are among a number listed by UK-based cruise travel agency Bon Voyage, and also include one from a man who complained about not getting a tan while on a cruise off Alaska.

Bon Voyage cruise development manager Steph Curtin says he comes across a few quirky complaints from time to time, like the passenger on a Celebrity Cruises ship, who wanted a refund because there were no celebrities on board.

Having just spent some time in public hospital, I’ve observed the amazing sense of entitlement people have when there is a server/served relationship.  The sense of entitlement changes the service relationship to a servile one, and highly trained, well intended people are treated like slaves.

I had a stint as a Customer Service support person standing in for someone on holiday, and I ended up internalising my need to tell people to go #### themselves to the point I needed physio to undo the knots in my skull, neck and shoulder muscles.

I really don’t understand people who can take that plain unreasonable abuse all day and come away happy at the end of it.  To me they’re amazing.  I’m actually suspicious of them at some level:  are they storing up all the evil to one day come out in some explosive way?  I hope not.

So what category do you fall in?  Are you the type to want to throttle customers as soon as they get a little demanding or can you take someone wanting you to turn the sound of the sea off while on a sea cruise in your stride?

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