Complaints, I’ve had a few, but then again, not enough to mention…

via ibs-us.com

via ibs-us.com

With the current debate surrounding Whaleoil being part of the Media (or not), one of the concerns that have been expressed across the debate is the apparent absence of a formalised complaints procedure.

Complaints are actually received regularly via email and are  taken seriously.  Other complaints may be left as comments and simply not noticed by blog staff.  

While we are in an extreme growth phase, we are discovering the need to evolve the way we do things.  The new complaints procedure is part of this.  It is public facing – you can see the complaint, and what was done about it.

You can lay a complaint about Whaleoil content via the Contact option present on every web page.  On that page are many ways of contacting Whaleoil – we have never shied away from being available.  But, now a dedicated procedure for laying a complaint has been added.

Please note this is to complain about blog content.  Complaints about other readers or blog staff should in the first instance be made by using the other contact options on the Contact page.

Like anything in life, we won’t be able to please everyone all of the time.  But this will at least improve our systems and make what we already do more visible.  Let’s see how this evolves.


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