Cry Baby or Evil Jetstar?

Jetstar is one of favourite corporate whipping boys, but do they deserve it this time?

Key Blundell and Michael Forbes report

Jetstar is under fire again, after it refused to let an Otaki family fly to Christchurch to say goodbye to a dying relative because they were a few minutes late to check in.

The family got up at 5.30am and drove to Wellington Airport with their 4-year-old daughter and her 82-year-old grandmother, arriving about 7.43am for an 8.10am flight. Check-in closed at 7.40am.

They could not show their electronic tickets at the gate because they had been burgled four nights earlier, and their computer, camera and many other personal items were stolen.

[Fleur and Tony] explained their situation, pointing out that they were flying to Christchurch to pay last respects to their terminally ill aunt. But they were told they could not board because passenger number information had been shut off.

Grant Kerr, head of Jetstar New Zealand, said that, by the time the family reached the counter, it was 10 minutes after check-in had closed, which was too late to accommodate them.

“Our check-in team in Wellington took into consideration the family’s situation and moved all members of the family free of charge to the next available flight to Christchurch.”

Flights were not reopened for late passengers, in an effort to ensure planes departed as close to schedule as possible, he said.

Consumer NZ spokesman Hamish Wilson said Jetstar should have been more flexible and compassionate, given the circumstances.

Ok, you probably know my view, but let’s see where my readers put the blame today

Are Fleur and Tony Cry Babies? Are Jetstar Corporate Bastards?

  • Making it to the airport on time is a basic requirement - Cry babies (83%, 554 Votes)
  • This was a chance for Jetstar to show compassion (13%, 84 Votes)
  • Don't know/don't care/other/I never vote in these things/it's more complex than that/banana (4%, 29 Votes)

Total Voters: 667

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As much at home writing editorials as being the subject of them, Cam has won awards, including the Canon Media Award for his work on the Len Brown/Bevan Chuang story. When he’s not creating the news, he tends to be in it, with protagonists using the courts, media and social media to deliver financial as well as death threats.

They say that news is something that someone, somewhere, wants kept quiet. Cam Slater doesn’t do quiet and, as a result, he is a polarising, controversial but highly effective journalist who takes no prisoners.

He is fearless in his pursuit of a story.

Love him or loathe him, you can’t ignore him.

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