Update on my cellphone coverage, solution found

On Saturday I wrote about the non-existent cellphone coverage I am experiencing and explored with my readers possible solutions.

My choices were:

  • Stay with Spark and get some sort of expensive booster thingy
  • Move to Vodafone, a company that I used to be with for 15 years and left because of poor service.
  • Move to 2Degrees that appeared on the surface to have better coverage, but using a company who had blacklisted me with their advertising.

The second and third options were as unpalatable as coughing a large amount of money for a repeater/booster thingy.

Still with 285,000 plus readers there was a marketing opportunity for an astute and fast moving company.

One company was fast moving.

Can you guess which?  

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A short time after I posted the article I was contacted by Chris Quin, Spark’s Chief Executive, Spark Home, Mobile and Business.

He was in Singapore which made the approach even more impressive.

He undertook to try to find a solution and asked for some contact numbers so his staff could call me.

Simultaneously I had two other people from Spark contact me via social media conduits to ask if they could help…then the people that Chris Quin had organised.

I was quietly impressed with the response.

Here was a company that valued me as a customer.

On Sunday I had a visit of one of Spark’s people with a brand new Cel-Fi RS2 which they installed in the house.

I now have 5 bars coverage in my office, and around the house.

I can now use my phone like it was intended…without having to stand in a small area of the house or out in the garden.

Spark has seriously exceeded my expectations of service for a mobile provider.

On top of that I can now safely avoid having to give a politically motivated company like 2Degrees any business.

In fact I think I will disable their ability to advertise to my readers. I will never work with 2Degrees…in any way, shape or form.

For those of you out there considering moving your cellphone provider, I can certainly recommend Spark.

They actually care about their customers.

Well done to Chris Quin, who is a proactive CEO, one who respects and values customers.

Now all I need to complete the circle is a sponsorship deal to show WOBH is powered by Spark!

 


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