Passengers a huge inconvenience to Jetstar employee

Jetstar employee Emily Capewell, via Facebook

Jetstar employee Emily Capewell, via Facebook

Jetstar just can’t shake the attitude

A Sydney Jetstar employee labelled those complaining about delays on Saturday “a bunch of whingers” and “nuts freaking about delays”.

In a Facebook comment, Jetstar employee Emily Capewell blamed passengers who were affected by Jetstar’s computer glitch which caused delays for Jetstar passengers.

“Obviously don’t travel enough. Happens to everyone and today it’s jetstars day,” Capewell wrote in a Facebook comment on the Sydney Morning Herald’s Facebook page which has since been deleted.

“You are all a bunch of whingers! Grow up and think about the people that are working today and have to deal with all you nuts freaking about delays!”

1419057865445More than 60,000 Jetstar passengers have been hit by delays at airports across the country after the airline’s computer system went down on Saturday morning.

A Jetstar spokesman said the company was in the process of contacting Capewell.

“These comments are inappropriate and don’t reflect the views of Jetstar or our employees,” the Jetstar spokesman said.

“We know travelling at this time of the year can be stressful and we are extremely apologetic to all of our customers who have been delayed getting to their holidays today.”

Travellers arriving at Sydney Airport on the first day of the NSW school holidays had to queue out the door to check-in. Ground staff took to processing passengers manually – using fax machines – to get flights going.

Jetstar chief executive David Hall apologised to passengers on Saturday afternoon, saying between 60,000 and 70,000 people had been affected by countless delays and 15 flight cancellations.

“We are working hard to get customers to their destination,” Mr Hall said. “We recognise it’s a special time of year and people want to be with their families and friends.”

All that I can see is that after years, it is still not worth the risk booking your flights with Jetstar.

Do you avoid them deliberately?  Do you book with them deliberately?  What’s your experience?


– Misa Han, Scott Parker and Deborah Gough, Sydney Morning Herald

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As much at home writing editorials as being the subject of them, Cam has won awards, including the Canon Media Award for his work on the Len Brown/Bevan Chuang story. When he’s not creating the news, he tends to be in it, with protagonists using the courts, media and social media to deliver financial as well as death threats.

They say that news is something that someone, somewhere, wants kept quiet. Cam Slater doesn’t do quiet and, as a result, he is a polarising, controversial but highly effective journalist who takes no prisoners.

He is fearless in his pursuit of a story.

Love him or loathe him, you can’t ignore him.