Jetstar can’t do anything right

Jetstar has been having huge problems fighting back from a bad reputation.  So this is the last thing they needed.

Dylan Clark and his wife were travelling from Auckland to Wellington to spend the big day with family in Wairarapa, but when they arrived at Wellington Airport their luggage wasn’t there.

Jetstar has apologised for the inconvenience.

The couple had checked in their bags full of presents, which were worth about $500 in value. The Clarks had also spent hours hand-making many of them.

“Most of our presents were handmade body lotions and chutney and stuff, we’d put a lot a lot of effort into them.”

Clark said it would have been awful to turn up to his family Christmas without presents.

“It’s Christmas, we didn’t want to drive back 2 hours to come and pick it up later.”

It was a panicked wait after the conveyor belt came around present-less, while the couple tried to work out if they would get their luggage back.

The 5.25am flight was delayed 20 minutes, arriving at Wellington Airport at 6.40am. Jetstar did find the luggage, but it didn’t arrive until two hours later, on a separate flight.

The airline told Clark the presents got stuck on the conveyor belt, and that it had realised there was a bag missing on the plane but didn’t go looking for it.

Ok, so let’s take stock here:

  • Luggage got stuck
  • Jetstar knew this, but couldn’t be arsed
  • Let the people stand there getting frustrated and angry that the luggage was not there
  • Jetstar left late (apparently they don’t do that anymore)
  • They didn’t offer to deliver the luggage to the final destination (use a taxi, for example)
  • All they did was “apologise”.

You know Jetstar, you don’t deserve to shed your reputation for terrible service just yet.

 

– Stuff


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As much at home writing editorials as being the subject of them, Cam has won awards, including the Canon Media Award for his work on the Len Brown/Bevan Chuang story. When he’s not creating the news, he tends to be in it, with protagonists using the courts, media and social media to deliver financial as well as death threats.

They say that news is something that someone, somewhere, wants kept quiet. Cam Slater doesn’t do quiet and, as a result, he is a polarising, controversial but highly effective journalist who takes no prisoners.

He is fearless in his pursuit of a story.

Love him or loathe him, you can’t ignore him.

To read Cam’s previous articles click on his name in blue.

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