Comment of the Day

The ultimate goal - no more 'clients' for WINZ

Eiselmann wrote:

Did 13 years [at DSW/Winz] from 1986 to 1999 at various South Auckland offices, including one with a case load of 3000 per staff member when the ideal ratio was deemed 250 to 1.

I experienced the best and the worst of people both staff and on the benefit. Violence, threats happened every day and policy around assistance changed with each news headline…media focused on people struggling suddenly the rules around granting of SNG (Special needs grants) and Advances were relaxed…media focused on out of control government spending and the rules tightened, so you had cases of people getting money for food one week and the following week same set of circumstances and they got nothing. I tell you that caused havoc and happened more times than you’d think.

And back then there was no security.

It was an utterly thankless job you were blamed for every woe , and every person you saw was under pressure and looking at you to solve their problems…imagine dealing with that 30, 40 times a day every day, having people come in angry, upset, demanding money or their kids go hungry. Imagine being alone in room full of patched gang members and having to say no. Imagine having to interview a drugged out pregnant teenage girl or a woman who’s face is a mess of bruises, imagine seeing kids punched by their parents to make them cry so that they would get seen quicker. Imagine all that and so much more and you can’t react to any of it.

Most people couldn’t do that.


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