Spark at the end of a NZ Herald hit job

Before we start, how many complaints do you think the Commerce Commission received about Spark?  In a whole year?   Hold that number in your mind.

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Telcos Spark and Vodafone have topped the list as the most complained about companies according to the Commerce Commission.

The Commission released its 2016 Consumer Issues Paper which showed a quarter of all complaints to the organisation were about just 21 companies with pricing the most common issue.

Spark received the most complaints with 140, followed by Vodafone with 133 and then sellers on Trade Me with 121.

Commission chairman Mark Berry said the report, now in its second year of being publicly released, highlighted some interesting trends but stressed that complaints did not necessarily mean companies had broken the law, adding that larger traders were more likely to receive complaints.

“Consumers complain to the Commission most about price (26 per cent), goods (23 per cent) and services (22 per cent), while one quarter of our Fair Trading Act complaints relate to just 21 traders,” Berry said.

So a company with the most customers has the most complaints in real terms, but the NZ Herald doesn’t bother to take the customer base into account.

And… 140?

 

– NZ Herald


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As much at home writing editorials as being the subject of them, Cam has won awards, including the Canon Media Award for his work on the Len Brown/Bevan Chuang story. When he’s not creating the news, he tends to be in it, with protagonists using the courts, media and social media to deliver financial as well as death threats.

They say that news is something that someone, somewhere, wants kept quiet. Cam Slater doesn’t do quiet and, as a result, he is a polarising, controversial but highly effective journalist who takes no prisoners.

He is fearless in his pursuit of a story.

Love him or loathe him, you can’t ignore him.

To read Cam’s previous articles click on his name in blue.

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