Oh no, it’s a conspiracy to make me a smoker!

I don’t know about you but I sometimes do online grocery shopping. I discovered it one time when I was too ill to do the weekly grocery shop and have used it off and on ever since. One of the nice things about it is that sometimes they include free samples of things that you would not be given if you were shopping in the supermarket. Occasionally there is a mistake made with your order such as a missing item or they accidentally include something that you didn’t order that is not a sample (samples are clearly labelled as such).

Knowing this, when I read about an over the top reaction to an extra item in a person’s online grocery order I could only shake my head. People can be so precious these days.

A couple are appalled after they were given free cigarettes with their Countdown groceries.

Robert and Katherine Kuper regularly use the supermarket’s online ordering system, which delivers items to customers’ doors.

They say they often receive complimentary items such as laundry powder or food. But their last order included something they didn’t expect – a pack of 20 Freedom cigarettes.

They were not labelled free samples like the other free samples were so this is an unjustified conclusion to jump to.

“I thought it was quite concerning,” Mr Kuper told Newshub.

“If we were a smoking household it would probably just encourage us to smoke cigarettes, and also buy through Countdown’s online shopping website.”

He says he emailed the supermarket after receiving the groceries from Countdown Henderson on Sunday, but had not received a reply.

Sally Copland, head of online at Countdown, says the cigarettes were not sent to the Kupers intentionally.

Of course, they weren’t. Cigarettes are as dear as poison. If they were a sample then they would have sent a single cigarette clearly labelled as a sample not to mention the fact that they are age restricted. I have never been sent a free sample of alcohol for example with my groceries for that very reason.

“This product was clearly provided by mistake as we would never intentionally provide age-restricted items as a sample,” she told Newshub.

“We will often provide free samples to our online customers as a trial, but these are always food or household products.”

However Mr Kuper doesn’t understand how the cigarettes could have been accidentally included with their groceries.

“I feel it wasn’t a mistake because the cigarettes are usually in a locked cabinet at the supermarket, where they actually have to open it up and unlock it and put it into a shopping basket for us.”

Never attribute to malice that which is adequately explained by stupidity.” It was a mistake, they happen.

Ms Copland says Countdown is investigating the incident and will change the supermarket’s processes to prevent any similar errors from happening in the future.

-Newshub.

 


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