Jetstar leaves passengers stranded, but in a whole new way

By leaving early.

No, I’m not kidding.

Jetstar passengers were stranded at Hawke’s Bay Airport yesterday morning after their flight left early.

Yasmeen Muhammad was meant to be on the 10.05am flight to Auckland, but she and three others were left behind when it departed 10 minutes early.

She had some important appointments in Auckland, and was meeting up with her sick grandmother who was flying home from Rarotonga.

Like another passenger, she had to pay a service fee to catch a later flight.

A Jetstar spokesperson said unfortunately the passengers had arrived at the check-in counters after check-in for their flight had closed. Read more »


When will people learn not to fly Jetstar


When I get booked for speeches or conferences one of my stipulations is that I won’t fly Jetstar, because my arrival cannot ever be guaranteed.

Every month we hear of new cock ups from Jetstar. You do wonder why it is people can’t work out that they don’t deserve your patronage.

Hundreds of Jetstar customers were stranded in Queenstown overnight after their flight was cancelled.

Earlier today, a disgruntled Sam Collins emailed the New Zealand Herald to say his girlfriend, Rosie Shelton, was among more than 200 “irate” Jetstar passengers still at the airport, more than 24 hours after they were due to fly out of the resort town.

Their original flight to Auckland was cancelled around midday yesterday because of a faulty part in the plane, Mr Collins said.

That was after the passengers had sat on the jet on the tarmac for more than an hour, with no information.

Promises of new flights never eventuated, he said.? Read more »


Jetstar can?t do anything right

Jetstar has been having huge problems fighting back from a bad reputation. ?So this is the last thing they needed.

Dylan Clark and his wife were travelling from Auckland to Wellington to spend the big day with family in Wairarapa, but when they arrived at Wellington Airport their luggage wasn’t there.

Jetstar has apologised for the inconvenience.

The couple had checked in their bags full of presents, which were worth about $500 in value. The Clarks had also spent hours hand-making many of them.

“Most of our presents were handmade body lotions and chutney and stuff, we’d put a lot a lot of effort into them.”

Clark said it would have been awful to turn up to his family Christmas without presents.

“It’s Christmas, we didn’t want to drive back 2 hours to come and pick it up later.”

It was a panicked wait after the conveyor belt came around present-less, while the couple tried to work out if they would get their luggage back. Read more »

Air New Zealand calls Jetstar out


I love attack ads in politics, and I equally love seeing them in the commercial sector.

Jetstar’s new regional services are due to start today but the airline is flying into flak from rival Air New Zealand, which has placed a pointed advertisement in today’s New Zealand Herald.

Jetstar’s 50-seat Bombardier Q300 is due to take off from Napier around 9am and get a water arch welcome from fire trucks on the runway at Auckland Airport an hour later.

The Napier-Auckland-Nelson service will be followed next February with flights to Palmerston North and New Plymouth as the Australian-owned airline challenges Air New Zealand on regional routes that have been very lucrative, depending on the number of full-fare passengers aboard. Read more »

Jetstar spreads their poor service to the regions


There has been a fair amount of coverage of Jetstar spreading their services to?the?regions.

They have put out press releases waxing lyrical. But what will the reality be?

Passengers on a Jetstar flight have been detoured, sent on an aborted bus trip due to road closures and are now stranded in Christchurch.

Jetstar has been criticised by passengers on the Auckland to Queenstown trip for failing to communicate and making bad decisions, The New Zealand Herald has reported.

A passenger on the flight, Nicola Murphy, told The New Zealand Herald, the passengers were “dumped” in Christchurch and have been stranded for 24 hours. ?? Read more »


Passengers a huge inconvenience to Jetstar employee

Jetstar employee Emily Capewell, via Facebook

Jetstar employee Emily Capewell, via Facebook

Jetstar just can’t shake the attitude

A Sydney Jetstar employee labelled those complaining about delays on Saturday “a bunch of whingers” and “nuts freaking about delays”.

In a Facebook comment, Jetstar employee Emily Capewell blamed passengers who were affected by Jetstar’s computer glitch which caused delays for Jetstar passengers.

“Obviously don’t travel enough. Happens to everyone and today it’s jetstars day,” Capewell wrote in a Facebook comment on the Sydney Morning Herald’s Facebook page which has since been deleted.

“You are all a bunch of whingers! Grow up and think about the people that are working today and have to deal with all you nuts freaking about delays!” Read more »

Cry baby of the week – Sonia Rogers

Cry baby: ?Sonia Rogers and her daughter

Credit:  Daniel Tobin via Fairfax

Credit: Daniel Tobin via Fairfax

The incident: ?Sonia booked her daughter onto a Jetstar flight. ?The story could end there, I guess, but there is more. ?Jetstar doesn’t permit unaccompanied minors that aren’t at least attending secondary school to fly. ?Sonia’s daughter wasn’t allowed to board and missed out on seeing her dad.

Read more »


Who wants to sit by an obese man ‘the size of an infant hippopotamus’?

"What weighs more than a Suzuki Swift, less than a Hummer and smells like the decaying anus of a deceased homeless man? No idea? How about, what measures food portions in kilograms and has the personal hygiene of a French prostitute? Still nothing? Right, one more try. What's fat as f***, stinks like shit and should be forced to purchase two seats on a Jetstar flight?"

“What weighs more than a Suzuki Swift, less than a Hummer and smells like the decaying anus of a deceased homeless man? No idea? How about, what measures food portions in kilograms and has the personal hygiene of a French prostitute? Still nothing? Right, one more try. What’s fat as f***, stinks like shit and should be forced to purchase two seats on a Jetstar flight?”

Every time I travel I sit on planes praying that the fatties coming down the aisle just keep on moving…I shudder to think about how some of them even manage to sit down, let alone use a tray table.

If they have to use a seat belt extension I think they are probably too large to travel. Have a thought about this poor bastard then.

As rage letters go, they don’t come much more furious than the epistle sent to an Australian airline by a passenger seated next to a man as big as ‘an infant hippopotamus’ and who smelled like ‘blue cheese’ and a ‘Mumbai slum’.

Traveller Rich Wisken wrote on a blog that he paid an extra $A25 (?13.50) for an exit row seat, expecting to travel from Perth to Sydney with more room than a normal economy seat.

But he found himself seated beside an obese man, leaving him to feel that he was pinned to his seat ‘by a fleshy boulder.’

When he tried to change seats, he found those that were empty were taken by passengers who had stretched themselves out to lie in comfort.

Mr Wisken returned to his exit row seat and ‘it was then I realised that my fate was sealed.

‘I made my way back to Jabba the Hutt (the blob creature in Star Wars) and spent the remainder of the flight smothered in side-boob and cellulite, taking shallow breaths to avoid noxious gas poisoning.’

It might be gathered by now that Mr Wisken was not at all happy with the four-and-a-half-hour flight and has penned a furious letter to the airline, Jetstar, a subsidiary of Qantas.

Of course it was Jetstar.

What made his ordeal worse was to find that two days later a flight to Melbourne he’d book with the airline was cancelled, as was a rescheduled flight.

On his third attempt, the flight was delayed for two hours.

On receiving his angry, but humorous, letter of complaint, Jetstar emailed him with an offer of a $A100 (?54) voucher in compensation, Sydney’s Daily Telegraph reports today.

‘Awesome work, Jetstar!’ he wrote.

‘Two of my flights in the past two days have been cancelled. You’re so lucky that my favourite pastime is wasting both time and money getting to and from airports.

‘Imagine how annoyed someone who doesn’t LOVE wasting time and money would feel about this situation. Man, I’d hate to be that guy…’

This is the start of his email to Jetstar.

Dear Jetstar…

Do you like riddles? I do, that’s why I’m starting this letter with one. What weighs more than a Suzuki Swift, less than a Hummer and smells like the decaying anus of a deceased homeless man? No idea? How about, what measures food portions in kilograms and has the personal hygiene of a French prostitute? Still nothing? Right, one more try. What’s fat as f***, stinks like shit and should be forced to purchase two seats on a Jetstar flight? That’s right, it’s the man I sat next to under on my flight from Perth to Sydney yesterday.

Cry Baby or Evil Jetstar?

Jetstar is one of favourite corporate whipping boys, but do they deserve it this time?

Key Blundell and Michael Forbes report

Jetstar is under fire again, after it refused to let an Otaki family fly to Christchurch to say goodbye to a dying relative because they were a few minutes late to check in.

The family got up at 5.30am and drove to Wellington Airport with their 4-year-old daughter and her 82-year-old grandmother, arriving about 7.43am for an 8.10am flight. Check-in closed at 7.40am.

They could not show their electronic tickets at the gate because they had been burgled four nights earlier, and their computer, camera and many other personal items were stolen.

[Fleur and Tony]?explained their situation, pointing out that they were flying to Christchurch to pay last respects to their terminally ill aunt. But they were told they could not board because passenger number information had been shut off.

Read more »

A Jetstar customer service gem



Adam Strange – via

In the news this morning

Jetstar refused to shift a booking for the mother of shark victim Adam Strange to fly to Auckland after his death.

Jeanette Strange, of Paraparaumu, had already booked return flights from Wellington to visit her son next week.

But after police broke the news to her on Wednesday of her son’s death at Muriwai Beach, her sister rang Jetstar to transfer the booking, telling the airline about the horrific reasons for the change.

“They put me on hold for 10 minutes to talk to a supervisor, then said they were very sorry but could not transfer the booking. She would have to pay $321 for a new ticket,” sister Kay Cresswell said yesterday.

“We were trying to calm Jeanette, saying hang on, hang on. They said there was a plane leaving [Wellington] in one-and-a-half hours with three spare seats.

“I was disgusted with their lack of compassion and hung up.”

Why are people still flying that airline?