Natural disasters are natural, and disasters. The fact that some people find that they have taken a hit on their equity, or their bird bath is listing to one side isn’t a sufficient reason to get pissy.
The EQC system isn’t a 100% fix-it-as-new insurance scheme. As long as people are living in their home, are safe and dry, then the minor stuff is what they should take on the chin. Welcome to living on the Ring of Fire.
The commission set itself a target for this year’s annual report of getting a tick from at least 50 percent of its customers, but the result was well short of that.
Its report for the year to June (PDF, 2.8MB – part two of two) showed about 34 percent were happy with their experience – a fall from last year, when 44 percent said they were satisfied.
Jennifer Dalziel is among the two thirds of clients unhappy about their experiences, after she approached the agency about its failure to properly repair her home.
“What they do is just keep fobbing people off, that it’s gone to the engineers, that it’s gone for a review and now we have to send someone else out, and there’s a six-month time lag between each of those things happening.
“So after three years people are no further ahead.”
Ms Dalziel had now decided to take EQC to court. Read more »