organisational inertia

When it comes to broadband, we live in a 3rd world country

As some of you may have picked up on, I recently moved house. ?The Mrs did a great job project managing the whole thing. ?It ran like clockwork. ?Nothing went wrong.

Except for trying to get broadband on.

Having been a loyal Telecom customer for close to 30 years, with all our connections, mobile, business and private through them didn’t count for much when you are up against organisational inertia.

In simple terms, Telecom refuse to even start your broadband order until you are physically present on-site.

In the mean time, depending on who you talk to, you are told all sorts of placating stories that “yes, it’s on order”, and “yes, it’s booked to be turned on”, and so on. ?We’re not stupid, we know about organisational inertia, and we phoned, and phoned, and checked and every time we were told it was all in hand.

When arriving at the new place, after some investigation, it shows that we had a really amusing situation. ?The previous occupants were on Orcon fiber. ?Before they had that, they had Vodafone broadband.

How do I know this? ? Read more »